Studying how service automation, privacy, and human-robot interaction reshape the service encounters. Working at the intersection of embodied robots, AI in the workforce and healthcare.
AI for A Shared Future
I am a PhD candidate in Information Systems at the J. Mack Robinson College of Business, Georgia State University. My current work investigates how the deployment of service robots alters customers' psychological state and behavior, with particular attention to spatial privacy, data privacy, and the boundaries that govern professional intimacy.
My dissertation triangulates a randomized field experiment in a hotel, a multi-stage psychometric scale development, and a controlled laboratory experiment. Together, these studies examine when the same service behavior, performed by a robot or by a human, produces fundamentally different perceptions of privacy, comfort, and quality.
Methodologically, I am drawn to mixed designs of behavioral experiments, applied microeconometrics, and computational methods. I am on the academic job market for the 2026 to 2027 cycle.
Field experiments, laboratory studies, and instrument development on customer-robot interactions.
How agent identity shapes the customer's online review and service assessments.
Two latent constructs that govern customer comfort under observation.
Professional vs. overfamiliarity, and boundary regulation in offline service encounters.
Field experimentation, controlled lab causal inference, and instrument development.
When A Door Is Ajar: Dual Privacy Boundaries in Robot-Delivered Room Service
.
When Robots Serve, Customers Divulge: Service Robot and Information Disclosure in Online Reviews
.
Service Robot, Automated Interaction, and Customers' Responses
Production and Operations Management Society 35th Annual Conference (POMS), May 2025.
Algorithmic Fairness in Predicting Hospital Readmissions Among Diabetic Patients
Workshop on Information Technologies and Systems (WITS), December 2024.
On apprenticing students into the craft of careful empirical and critical reasoning.
My teaching draws on the three tenets articulated by Han Yu (768 to 824 CE) in his essay "Discourse on Teachers": to transmit the Way, to impart expertise, and to resolve doubts. I treat each tenet as a distinct posture toward the student. The first asks me to expose students to wider habits of attention, especially the discipline of asking what would have to be observed for an estimate to be "wrong". The second asks me to serve as ferryman, accompanying students from familiar shores to those just beyond their reach, and at times only pointing across rather than carrying them over. The third asks me to refuse presupposition, to meet each question at the place curiosity actually begins.
My inspiration as a teacher comes from my mother, who worked as a high school teacher for over 30 years and served as a role model for me.
Reviewing, organizing, and building the blocks of academic life.
For collaborations, talks, or just a conversation.